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FAQ

Email: Info@Kixsquare.com

Contact Us: 214-334-3281

Monday-Friday 10AM - 5PM

Instagram: @Kixsquare

Ebay: Kixsquare

STORE
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal. If you are available for local meet-up you're welcome to pay with cash.

How secure is this store?
We are PayPal Verified and this store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I need a PayPal account in order to buy products from your store?
No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account it does speed up the process when you use it.

What is your return policy?
All sales are final. No refunds, no exchanges. If you do request to cancel then a 15% Cancellation Fee Applies.


Customer satisfaction is highly valued to us. If you have further questions please contact us.

SHIPPING
How long does it take for items to arrive?
We take 24-48 hours to process then Standard shipping for orders in the US takes 3-5 business days. International orders usually take 6-10 days to arrive depending on the destination and customs processing.

What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS Priority Mail. International orders are shipped via USPS First Class International Mail.

How much does shipping cost?
It depends on your country and the size of your order. *Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country.

Do I get a tracking number?
The email you used via Pay Pal will automatically get sent a tracking number after your product has been processed for mailing. Updates on package destination is ultimately determined by USPS post office location in other words when it reaches certain USPS check point they update where you package is on the USPS site.

Do you ship internationally?
Yes, we ship to almost every country around the world. Must Provide Paypal Confirmed Address.
*Please note: Orders shipped outside of the U.S. are subject to regular customs duties and fees levied by the destination country. The buyer is responsible for any customs fees. Your item is normally marked as a "gift" to help avoid extra fees.

SHOES
Are All shoes authentic?
All shoes are guaranteed to be 100% authentic.

How do the shoes come packaged?
All shoes will be shipped double boxed and will come with the original box as well unless noted otherwise in the description.